Full list of contents

  • Why ‘Procurement Effectiveness’?
  • Step 1: Build an Effective Procurement Organisation
    • Functional Leadership
    • Functional Goals
    • People Capability
    • Individual Performance and Rewards
    • Culture
  • Step 2: Deploy Fit-for-Purpose Enablers
    • Basic Procurement Processes
    • Technology Enablement
  • Step 3: Adopt Robust Supply Base Management
    • Supplier Performance and Relationship Management
    • Risk Management
    • Beyond SPRM and Risk Management
  • Step 4: Apply Appropriate Performance Frameworks
    • Performance Management of Procurement Programmes
    • Procurement Functional Performance
  • Step 5: Build Your Procurement Brand
    • Repositioning Procurement
    • Managing Stakeholders – Communication and Customer Relationship Management
    • Procurement PR